PIH Health Mission, Vision, and Values

Our Mission

We provide high-quality healthcare – without discrimination – and contribute to the health and well-being of our communities in an ethical, safe, and fiscally prudent manner, in recognition of our charitable purpose.

Our Vision

Patients First

Our Values

Focus
Open Communication
Teamwork
Accountability
Quality

Leadership Message

Growth and expansion while adapting to change

Thank you for reading PIH Health’s Fiscal Year (FY) 2020 Annual Report. In a year that featured unprecedented change, we’re pleased to present the following period-in-review showing PIH Health’s resilience both in sustained growth and in continued commitment to quality, patient-first healthcare.

PIH Health focused on growth and expansion, while simultaneously adapting to change during the historic coronavirus (COVID-19) pandemic. One area of growth during FY 2020 included the addition of 35 new physicians and Advanced Practice Professionals into the PIH Health Physicians medical group. Another element of growth was that of PIH Health Good Samaritan Hospital in downtown Los Angeles joining our organization, adding a third distinct hospital location that allows our entire system to deliver quality healthcare to approximately 3.7 million residents in Los Angeles County and Orange County.

This past year completed the second year of our strategic plan, in which we were able to meet several milestones prior to the onset of COVID-19. Our strategic efforts focused on service-line areas including Gastroenterology (GI), Orthopedics, Primary Care Providers, and Bariatrics. Three new oncologists joined PIH Health and we opened a new clinic location in the Downey area.

Other notable achievements related to the strategic plan included the hiring of two neurologists with subspecialty expertise in neuromuscular and movement disorders; our bariatric surgery program that offers surgical options for obesity, which has been closely tied to complications in patients who are diagnosed with COVID-19; and the addition of three new GI specialists, who provide expanded coverage in the Downey market as well as increasing physician support at PIH Health Whittier Hospital.

Our expansion and strategic development feels even more meaningful because of the tremendous support and connection we received from our surrounding community. For example, since the early weeks of the COVID-19 pandemic, our physicians, clinicians, staff, and volunteers continued to step up, demonstrating commitment, courage, and dedication in arriving to work ready to protect and provide compassion and care to patients.

In appreciation of our organization, the community generously gave more than $1.3 million to support physicians and staff working throughout the pandemic. Local restaurants and businesses donated food or delivered meals for hospital workers, while area organizations and residents donated medical-grade masks, sanitizing supplies, and other equipment. Others sewed handmade masks and shared words of encouragement and prayers in letters, cards, and sidewalk chalk art.

This year we also celebrated PIH Health Downey Hospital’s centennial anniversary. From its humble beginnings as a six-bed hospital in rooms located on the second floor of a former hotel, we are proud to continue our long legacy of healing and providing hope to area residents. We look forward to continuing to serve the needs of our patients, providing the best care possible, and serving as a positive resource in the community for future generations.

We are truly grateful for the sustained stability and success of our organization as well as the vast outpouring of support from our community, and we look forward to collaborating on accomplishments and achieved goals in the coming years.

James R. West

President and Chief Executive Officer, PIH Health, Inc.

J. Richard Atwood

CHAIR, PIH HEALTH, INC. BOARD OF DIRECTORS FY20

Quick Facts & Statistics

PIH Health Integrated Delivery System

PIH Health Locations
3 hospitals, 28 medical offices
Total Number of Licensed Hospital Beds
1,130
Hospital visits
358,327
(includes inpatient admissions and outpatient visits)
Employees
7,582
Volunteers
1,266
Service Area Population
Approximately 3.7 million
Residents in Los Angeles and Orange Counties and the greater San Gabriel Valley

PIH Health Whittier Hospital

Licensed Hospital Beds
523
Employees
3,668
Medical Staff
560
Volunteers
776
Births
1,585
Cardiac Catheterizations
1,073 heart catheterizations were done and
397 patients had stents placed
Emergency Department Visits
70,212

PIH Health Downey Hospital

Licensed Hospital Beds
199
Employees
1,223
Medical Staff
397
Volunteers
308
Births
460
Cardiac Catheterizations
364 heart catheterizations were done and
111 patients had stents placed
Emergency Department Visits
48,486

PIH Health Good Samaritan Hospital

Licensed Hospital Beds
408
Employees
1,689
Medical Staff
714
Volunteers
198
Births
2,119
Cardiac Catheterizations
771 heart catheterizations were done and
328 patients had stents placed
Emergency Department Visits
43,813

PIH Health Physicians

PIH Health Physicians Locations
28 medical offices
Total Medical Office Visits
658,165
Employees
997

Home Health & Hospice

Home Health
6,087 patients
102,202 visits
Hospice
116 inpatients
2,144 inpatient days
483 outpatients
15,682 outpatient visits

Highlights

Over the past year much has transpired for PIH Health.
The following are some of the highlights from FY 2020.

Good Samaritan Hospital Joins PIH Health Network

On December 23, 2019, Good Samaritan Hospital, Los Angeles officially joined the PIH Health integrated healthcare network. This addition brought PIH Health to 7,100 full-time employees with three operating hospitals totaling 1,130 licensed beds and 28 outpatient clinics.

At the time, PIH Health President and Chief Executive Officer James R. West commented, “Good Samaritan Hospital has an impressive 130-year history and we are thrilled to welcome their physicians, staff, volunteers and patients to the PIH Health family as we work together to strengthen our organization. Adding Good Samaritan Hospital into the PIH Health network enables us to continue to build our resources and expertise to enhance the care and services we provide to all of our patients, offering a high level of both primary and tertiary care, and creating a sustainable model in the current and foreseeable healthcare marketplace.”

PIH Health Good Samaritan Hospital is now a subsidiary of PIH Health with the same relationship status as PIH Health Downey Hospital, PIH Health Whittier Hospital and PIH Health Physicians. PIH Health is investing resources and capital to provide PIH Health Good Samaritan Hospital with the ability to remain dedicated to the highest quality healthcare in its current location in downtown Los Angeles.

By combining resources and expertise of two leading Southern California health systems, PIH Health is working toward enhancing care and services for all residents in its service areas.

Name Changes for PIH Health Hospitals

The addition of PIH Health Good Samaritan Hospital in December 2019 provided an opportunity to review the naming conventions for the other hospitals.

While PIH Health remains our organization’s master brand, we have updated the names of our other two hospitals to ensure that our brand is represented consistently across all entities. The new names of the Downey and Whittier hospitals are now: PIH Health Downey Hospital and PIH Health Whittier Hospital. This change was made in February 2020.

These name changes only impact the hospitals. No other entity names have been revised.

PIH Health Downey Hospital Marks 100 Years of Caring

On September 13, 2020, PIH Health Downey Hospital proudly celebrated a significant milestone in its history—its centennial anniversary. This was a time to reflect on the 100 years of service and care that the hospital has provided. The hospital has been a cornerstone within the community, caring for generations of area residents.

Over the last century, PIH Health Downey Hospital has seen many changes and evolutions, driven by a mission to provide the best care for patients and communities and making enhancements and updates to achieve this goal. From its humble beginnings as a six-bed hospital in rooms located on the second floor of a former hotel, it is today part of PIH Health, a vastly growing health system that serves more than 3 million people.

“PIH Health is proud to continue its long legacy of healing and hope,” says James R. West, PIH Health, Inc. president and chief executive officer. “As we continue to prioritize the needs of our patients, we strive to provide the best care possible to meet the needs and expectations of our community for generations to come. We intend to positively impact our community for another 100 years.”

A grand public celebration was planned but due to COVID-19, plans were pivoted. PIH Health Downey Hospital marked the momentous occasion with the help of local city officials and emergency personnel as they paraded throughout the Downey campus grounds. Employees, physicians and staff lined up in a physically distant manner and waved as the police, fire, and city personnel drove by sounding their sirens and flashing their lights in honor of the occasion.

Prior to the parade, hospital officials held a Time Capsule Ceremony where various items pertaining to this year were stored in a container and buried in front of the main entrance of the hospital. The items included in the time capsule are as follows:

  • PIH Health face mask
  • March 24– Downey Patriot article noting the first COVID-19 case in Downey
  • Thank you cards from community members to our health heroes
  • Origami paper cranes: These are a sign of hope and healing
  • Photo of the city of Downey float that Jaime Diaz MD and patient Alfonso Estrada rode on during the parade on January 1, 2020
  • Rose Parade ticket
  • A photo of the first baby born at PIH Health Downey Hospital in 2020
  • Centennial lapel pin
  • Price of gas, milk, etc. – summary sheet
  • Exterior photo of PIH Health Downey Hospital
  • 2020 PIH Health Fact Sheet
  • Executive Team photo – Richard Trogman, Ceonne Houston-Raasikh and Dr. Diaz
  • Healthy Living magazines
  • Service area map
  • Pop culture magazine cover
  • Digital thermal thermometer – to symbolize checking temperatures due to the COVID-19 pandemic

New Practitioners Join PIH Health Physicians Medical Group

PIH Health’s exclusive medical group, PIH Health Physicians (PHP), recruited 52 new physicians and Advanced Practice Professionals (APPs) during FY 2020. Adding new physicians and APPs is a huge benefit for the community because this means quality care is closer to their homes. This brings the total number of practitioners in PHP to 361 including 27 different specialties with 31 physical locations. 

This past year was unique in that the physicians were also able to see patients virtually using telehealth. It is projected that during 2020, the PHP network performed approximately 658,000 in person medical office visits and 82,000 telehealth visits.

When needed, PHP patients also had access to a contracted Independent Practice Association (IPA) which included 215 medical offices, 121 primary care physicians, and 186 specialists in 2020. This also includes 15 primary care physicians and 69 specialists in Downtown Los Angeles – a new growth area for PHP with the recent addition of PIH Health Good Samaritan Hospital to the health system.

PHP looks forward to adding even more physicians and APPs to its network in FY 2021.

PIH Health Physicians Recognized as Top Doctors in Los Angeles Magazine

In April 2020, Los Angeles Magazine released its 2020 list of Top Doctors, which included 10 PIH Health physicians! The list appeared in the April 2020 issue of the magazine and featured the following doctors:

  • Amir Rounaghi MD, Orthopedic Surgery
  • Armen C. Gregorian MD, General Surgery and Colon/Rectal Surgery
  • David A. Lewis MD, Orthopedic Surgery
  • Eduardo A. Tovar MD, Cardiothoracic Surgery
  • Harvey H. Chou MD, Orthopedic Surgery
  • Joy A. Leong MD, OB/Gyn
  • Kevin T. Huang MD, Nephrology
  • Peter C. Roca MD, OB/Gyn
  • Phuc (Phillip) Van Le MD, Ophthalmology
  • Ravi M. Shankar MD, Hematology and Oncology

These physicians were nominated by a panel of their peers and were selected for their excellence in each of their respected fields of medicine.

At the time, Rosalio Lopez MD, senior vice president, chief strategy officer, and chief medical officer said, “We thank all the physicians who participated in nominating their fellow doctors and for holding each other in such high regard. We are fortunate to work with amazing doctors here at PIH Health, and we hope to see more PIH Health physicians recognized for the excellent care they provide in the future.”

PIH Health Receives Get With The Guidelines® Quality Achievement Awards

American Heart Association Award recognizes PIH Health’s commitment to quality stroke care

In July 2020, the American Heart Association and American Stroke Association recognized all three PIH Health hospitals with Get With The Guidelines® Achievement Awards.

PIH Health Whittier Hospital and PIH Health Good Samaritan Hospital received the American Heart Association/American Stroke Association’s Get With The Guidelines® Stroke Gold Plus Quality Achievement Award. PIH Health Downey Hospital received the Get With The Guidelines® Stroke Silver Plus Quality Achievement Award. These awards recognize the hospitals’ commitment to ensuring stroke patients receive the most appropriate treatment according to nationally recognized, research-based guidelines based on the latest scientific evidence.

Each hospital earned the award by meeting specific quality achievement measures for the diagnosis and treatment of stroke patients at a set level for a designated period. These measures include evaluation of the proper use of medications and other stroke treatments aligned with the most up-to-date, evidence-based guidelines with the goal of speeding recovery and reducing death and disability for stroke patients. Before discharge, patients should also receive education on managing their health, get a follow-up visit scheduled, as well as other care transition interventions.

PIH Health is dedicated to improving the quality of care for our stroke patients by implementing the American Heart Association’s Get With The Guidelines-Stroke initiative. The tools and resources provided help us track and measure our success in meeting evidenced-based clinical guidelines developed to improve patient outcomes.

Additionally, PIH Health Good Samaritan Hospital received the Association’s Stroke Honor Roll Elite award, and both PIH Health Downey and Whittier hospitals’ received the Association’s Type 2 Honor Roll award. To qualify for these recognitions, hospitals must meet quality measures developed with more than 90% of compliance for 12 consecutive months for the “Overall Diabetes Cardiovascular Initiative Composite Score.”

PIH Health Named to Third-Annual Hospital Rankings for Exceptional Consumer Loyalty

PIH Health Whittier Hospital was named to the third-annual NRC Health Top 100 Consumer Loyalty list, the first and only loyalty-based hospital rankings that recognize the top U.S. healthcare organizations for earning exceptional loyalty ratings from their patient populations.

PIH Health Whittier Hospital was selected based on results from NRC Health’s Market Insights survey, the largest database of healthcare consumer responses in the country. From April 2019 to March 2020, NRC Health surveyed more than 310,000 households in the contiguous U.S. to measure consumer engagement with community healthcare brands.

“PIH Health Whittier Hospital and the other hospitals recognized in this year’s Consumer Loyalty Awards are at the forefront of delivering patient-centric care, which is more important than ever in this new normal in healthcare,” said Helen Hrdy, chief growth officer at NRC Health. “We are proud to recognize these industry-leading organizations and the commitments they hold to their patients and improving the complete care journey now and moving forward.”

For nearly four decades, NRC Health has helped healthcare organizations illuminate and improve the moments that matter most to patients, residents, physicians, nurses and staff.

“It is truly an honor to be a 2020 award recipient,” said James R. West, PIH Health, Inc. president and chief executive officer. “We applaud the dedicated and passionate individuals on our healthcare team at PIH Health. This Consumer Loyalty award is a testament to their commitment to our patients and their families, and is precisely the reason why our communities continue to turn to us as the source of the outstanding patient-centered care that they know and trust.”

Winning organizations were publicly announced on Monday, August 24, 2020, during the virtual 26th Annual NRC Health Symposium.

First TAVR Procedure Conducted at PIH Health Whittier Hospital

In November 2019, Whittier resident Antero Palacios became the first patient to have a transcatheter aortic valve replacement (TAVR) procedure performed at PIH Health Whittier Hospital.

PIH Health Good Samaritan Hospital joined PIH Health's network in December of 2019, adding expertise in several areas that enabled us to enhance the care we provide to our patients. PIH Health Good Samaritan Hospital has long been a regional leader in cardiac services, offering such advanced care – including TAVR. Combining expertise and resources among our hospitals also means sharing experience and knowledge between highly trained physicians like Steven Burstein MD, an interventional cardiologist, and other physicians at PIH Health.

TAVR is a minimally invasive procedure to replace a narrowed aortic valve that fails to open properly (called aortic valve stenosis). During the procedure, doctors insert a catheter in the leg or chest and guide it to the heart. A replacement valve is inserted through the catheter and a balloon is expanded to press the valve into place.

Antero’s procedure was performed by Sudhaker Nayak MD, who trained with Dr. Burstein. He was assisted by Dr. Burstein and Eduardo Tovar MD, a cardiothoracic surgeon at PIH Health Whittier Hospital. The outcome was a resounding success.

Thanks to cardiac care at PIH Health, Antero can stay active and continue to golf, mow his own lawn, and dance with his wife at the Arcadia Elks Club.

PIH Health Designated as a Great Place to Work-Certified Company for the Second Consecutive Year

At the end of September 2020, PIH Health once again became Great Place to Work-Certified™. Using validated employee feedback gathered with Great Place to Work’s rigorous, data-driven methodology, certification confirms that a minimum of seven out of 10 employees have a consistently positive experience. This is the second consecutive year that PIH Health garnered this honor.

“We are humbled to receive this award again given the challenges that were presented this year by the COVID-19 pandemic,” said President and Chief Executive Officer James R. West. “The survey results indicated that our employees take pride in their daily work caring for our patients and are proud to work at PIH Health. The satisfaction of our employees is important because that translates into a positive work environment, welcoming organizational culture, and quality patient care.”

Great Place to Work® is the global authority on workplace culture. Since 1992, they have surveyed more than 100 million employees around the world and used those deep insights to define what makes a great workplace: trust.

Sharing of Health Information Online Continues to Flourish

With social media leading the way many receive their news and information, PIH Health continued to share health and wellness tips online with its communities. The major platforms that PIH Health shares information on are: Facebook, Instagram, Twitter, and LinkedIn. For Facebook, the PIH Health platform grew by 80.4% during the past year with 8,819 new page likes. Instagram grew by 118.4% and included 2,704 new followers. Twitter ended the year with 55.1% growth and 783 new followers.

Key milestones included PIH Health hitting 15,000 page likes on Facebook and Instagram holding the number one spot in comparison to like-sized hospitals from May 2020-August 2020. We also were able to merge Facebook pages with PIH Health Good Samaritan Hospital bringing us to nearly 20,000 followers (we anticipate achieving this milestone in FY21).

The PIH Health LinkedIn page is supportive of PIH Health’s recruitment efforts for those looking to join or begin their career with PIH Health.

PIH Health also continues to share wellness articles and healthy lifestyle tips via its blog Healthy Living Online.

COVID-19 Pandemic

Caring for the community during challenging times

The global COVID-19 pandemic impacted all of our lives this year, especially those in healthcare-related roles. We convey our deepest gratitude to our physicians, staff and volunteers for stepping up to the challenge. Our team made every effort to protect and serve our community, providing excellent care to our patients in the face of a dangerous virus while adapting to new treatment protocols and regulations, and unprecedented challenges.

There were so many ways our team worked together to deliver outstanding care. Below are examples of how PIH Health navigated new territory to provide excellent healthcare at our three hospital locations: PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, and PIH Health Whittier Hospital, as well as at our Urgent Care Centers, Home Health, and physician offices.

Patient Care

Since January 2020, PIH Health monitored the novel coronavirus (COVID-19) and followed all guidelines. However, once COVID-19 was categorized as a pandemic, PIH Health implemented its Hospital Incident Command Centers on March 19, 2020, to serve as centralized operations, providing education, communication, and logistical oversight to support healthcare providers and patients. The command center structure brought interdepartmental leaders together to make key decisions about employee health and ways to best care for COVID-19 patients based upon direction from the Centers for Disease Control and Prevention (CDC), the Los Angeles County Department of Public Health (LACDPH), and the California Department of Public Health. Stations enforcing screening, universal masking, temperature checks, and hand sanitizing were opened at each facility’s entrances early in the pandemic to create a low-risk environment, and visiting guidelines were changed multiple times to protect our team and our patients. Most non-essential services were temporarily postponed.

As PIH Health began to receive patients with symptoms of COVID-19, emergency shelters (tents) were placed outside each of the hospital’s Emergency Departments to triage patients and separate those exhibiting symptoms of COVID-19. The Urgent Care Centers also implemented processes to triage patients that arrived with COVID-19 symptoms. Additionally, pre-screenings were conducted over the phone before patients made appointments to be treated at the medical offices. New protocols were developed for the safe care of mothers and newborns diagnosed or suspected of COVID-19, and a testing program was adopted for necessary surgeries and procedures. Infection preventionists reviewed and interpreted daily guidelines from the CDC and LACDPH, and developed multiple educational documents to be distributed across the enterprise. PIH Health Whittier Hospital also received approval as one of only 48 hospitals globally participating in a Remdesivir clinical trial during the first surge of the pandemic. 

Between March 1 and September 30, 2020, PIH Health tested more than 30,000 people for the virus and treated nearly 1,900. PIH Health Downey Hospital cared for 561 COVID-19 patients, PIH Health Good Samaritan Hospital cared for 721 patients and PIH Health Whittier Hospital cared for 570 patients.

Our People and Key Departments

Everyone who worked at PIH Health took part in the COVID-19 response. A special thank you to the departments listed below that made significant contributions to our organization’s collective response to support the health of our community between March through September, and to the next fiscal year.

Emergency Department

Our Emergency Departments rapidly expanded their capacity through the use of screening and treatment tents to address the surge of patients. PIH Health adopted rapidly evolving screening, testing and treatment guidelines from the CDC as well as local, state, national and academic sources. The department separated patients with COVID-19 symptoms from others to prevent and control community spread. To patients who did not require hospitalization, the staff distributed aftercare instructions addressing self-care and at-home treatment and made follow-up phone calls to inform them of COVID-19 test results. Staff also reinforced the need to stay at home while offering options for follow-up if the disease progressed. Patients who entered the hospital through the ED and had severe symptoms of COVID-19 were treated in either the critical care unit or on a COVID-19 medical unit.

COVID-19 Cohort Units

Each of our hospitals established separate inpatient and critical care cohort units dedicated to COVID-19 patients. This means that there were areas in the hospital specifically for COVID-19 patients or those suspected of having COVID-19 to keep them apart from the general patient population, helping to reduce transmission. Frontline physicians and staff caring for patients in these areas were equipped with special Personal Protective Equipment (PPE) and donning and doffing procedures were implemented to ensure staff did not self-contaminate. Strict protocols were adopted allowing only essential workers to enter the COVID-19 units and patient rooms, including PPE stations. Food, medicine and supplies underwent safe transport processes. These strict procedures created strong safety outcomes.

The cohort teams cross trained all registered nurses (RNs) in respiratory inhalation treatments to prepare for potential reductions in respiratory therapists, in the event staff became ill and needed to quarantine. In fact, all RNs trained to various skills outside of their usual duties to care for different patient populations.

The cohort teams also developed remote visitation for patients to help them stay connected to their families during hospitalizations. RNs stayed at the bedside during patient emergencies and ensured that end-of-life patients were not left alone and that the family was involved remotely whenever desired. RNs were the last people at the bedside to provide human touch to the dying COVID-19 patients.

Intensive Care Unit Response

Intensive Care Units (ICU) across the enterprise sponsored a rapid critical-care orientation for non-ICU RNs to cross-train them and ensure the continuation of excellent care for COVID-19 patients. Staff created overflow capacity to manage the large number of COVID-19 patients needing dedicated critical care. PIH Health Downey Hospital created an additional 10-bed COVID-19 ICU, PIH Health Good Samaritan Hospital reserved a 28-bed ICU for COVID-19 patients and PIH Health Whittier Hospital expanded to a 48-bed ICU for COVID-19 and non-COVID-19 patients. The ICUs successfully navigated continuous new workflows and process changes mandated by various government agencies to ensure he best care for patients. ICU staff also provided iPads to allow COVID-19 patients to stay connected with family and friends.

Respiratory Care

The Respiratory Care team was integral to our efforts. 5% of patients with COVID-19 could not sustain normal breathing, and had to be intubated and placed on a ventilator. The respiratory therapists determined the appropriate ventilator settings to match the needs of the patient and constantly monitored patients. The department also developed a process that allowed some COVID-19 patients to avoid ventilators. Additionally, staff took training in cardiopulmonary care to help people who suffer from pulmonary diseases and also trained in mechanical ventilation. They worked extra shifts and went above and beyond to ensure our COVID-19 patients were provided with the support they needed to make a full recovery.

Supply Chain

PIH Health’s Enterprise Supply Chain team worked tirelessly to procure and increase PPE inventory levels to keep our staff and patients safe. Normal distribution channels were unable to keep up with the increased demand for PPE, hand sanitizers and disinfection wipes as healthcare organizations, PIH Health included, were placed on monthly allocations by distributors based on pre-COVID rates that were not sufficient. Our Supply Chain department responded by negotiating deals for PPE at an increased cost per unit (1,084% market increase according to the CDC) to maintain ample supplies to provide all frontline employees with CDC-approved, critical PPE since the pandemic began.

As the COVID-19 pandemic and associated PPE shortages continued, our Supply Chain department developed a 90-day PPE strategy to procure enough essential PPE to sustain the enterprise, with inventory replenished monthly.

The Supply Chain department also graciously accepted and tracked donations of PPE, cleaning supplies, and other items from community members, and worked with the PIH Health Foundation and Marketing Communications department to thank the public for their contributions.

Environmental Services

Our Environmental Services (EVS) teams across the enterprise put in extra effort to maintain cleaning standards. They oversaw the opening and closing of COVID-19 units (nine units at PIH Health Whittier Hospital, three at PIH Health Downey Hospital, three at PIH Health Good Samaritan Hospital).

EVS staff worked collaboratively with Infection Prevention to implement and educate staff on CDC guidelines to ensure compliance, achieving 100% compliance on safety training using our vendor, Sodexo’s, safety program, which encompasses 18 mandatory subjects annually. Staff received additional training on policies and procedures related to COVID-19 through our vendor Crothall, including safety precautions, cleaning procedures, and personal protective equipment (PPE). EVS worked with its vendors to procure drop shipments of disinfectant and bleach wipes to maintain inventory and secured a shipment of 10,000 N95 masks.

EVS adopted quality assurance protocols to ensure that nurse stations, break rooms, elevators, and waiting rooms were constantly cleaned and disinfected, and they worked with Supply Chain to provide scrubs and isolation gowns for staff in the ICUs.

Department staff were provided with well-being resources available to them to help with stress, anxiety, and emotional support during the uncertain times.

Medical-Surgical/Telemetry

Medical-Surgical/Telemetry staff across the organization redesigned nursing workflow to provide the best care possible for COVID-19 patients, developed new competencies for ventilator management, developed ongoing communication channels with employees and management, and created remote work policies.

Laboratory

The Lab teams across the enterprise focused on ensuring testing equipment and supplies were available for all areas of PIH Health. They oversaw the installation of COVID-19 analyzers for rapid and same-day testing and contracting with multiple external reference labs for COVID-19 testing.

Pharmacy

PIH Health Pharmacies anticipated potential medication and PPE shortages. They responded by ensuring that we had a three-month supply of essential medications and a six-month supply of PPE. All three hospital Pharmacies worked together to share ideas and develop plans to procure medications and equipment before distributors put purchasing restrictions in place or ran out of product. Pharmacy staff researched the impact of the spreading virus, made medication recommendations, and made a special effort to ensure ample supplies of essential medications were on hand, especially for critically ill patients. Their efforts enabled our hospitals to have ample inventory to treat both COVID-19 and non-COVID-19 patients.

PIH Health Physicians

PIH Health’s medical group, PIH Health Physicians (PHP), adapted to the challenge at the medical clinics. All staff and practitioners were provided education on recognizing the symptoms of COVID-19 and other risk factors. Every clinic location implemented masking and COVID-19 screening protocols as well as ensured that hand hygiene products were readily available.

For those patients who were not comfortable seeing a physician in person, PHP swiftly offered a new service—telemedicine—to sustain patient access. More than 90,000 patients were seen virtually and had their healthcare needs met with the help of technology. Patients were also able to request medication refills without having to physically visit clinics.

Urgent Care Centers

Many of the protocols implemented at our hospitals, such as screening before entering and wearing PPE, were also adopted at PIH Health Urgent Care Centers (UCC). Patients were able to be tested at the UCCs if they met the criteria set forth by the CDC and LACDPH. Over, 10,000 patients have been tested for COVID-19 inside of our Urgent Care Centers. UCC staff stepped up to the challenge to best treat patients as new protocols were established and modified as the pandemic progressed.

Home Health and Hospice

Home Health and Hospice is unique in that these departments care for patients in the comfort of their homes or in PIH Health’s Hospice houses. With COVID-19, we continued to see all Home Health and Hospice patients amid changing workflows, and even increased the census by 42% in one quarter (Q2 average census 669, Q3 averages census 948). Employees of this area adhered to all precautions including screenings and were provided with PPE packs when out in the field. Communication tools were put in place to keep off-site staff informed of the ongoing changes throughout the pandemic. Hospital nurses were also cross trained to the Home Health environment to assist with the surge of patients and expansion of service area. 

Patients were also offered telemedicine phone or video appointments when requested. Home Health staff educated patients on proper hand hygiene and how to take extra precautionary measures for living with someone who has COVID-19. To ensure patients had access to all of the resources they needed, additional community assessment questions were asked by staff at each visit to ensure patients had access to food and water and information about how to pay bills and deal with household income loss. If necessary, social work involvement was coordinated to assist the patient with resources and needs.

PIH Health’s Food and Nutritional Services department also worked with Home Health to expand the number of meals provided through the Meals on Wheels program to support isolated individuals in their homes.

Acute Rehabilitation Center and Transitional Care Unit

The Acute Rehabilitation Center (ARC) and Transitional Care Unit (TCU) staff followed all other hospital protocols to best protect themselves and patients. As in many other areas, the staff had to adjust to rapid changes, almost daily, all while supporting one another during a difficult time.

A COVID-19 communication board was launched in all post-acute care areas with daily postings and updates to ensure staff had the most current information. In the ARC and TCU, real-time education was conducted regarding: COVID-19 transmission, patient testing, donning and doffing of PPE, proper procedures for patients needing aerosol generating procedures, and nasopharyngeal swab specimen collection. COVID-19 testing was also implemented for all TCU patients and staff. 

Human Resources, Gift Shops, and Marketing Communications

Human Resources (HR) ensured that employees working in COVID-19 units received specialty pay as well as meals and refreshments, and that staff lounges were equipped with all necessities so that staff would not have to leave restricted areas. PIH Health paid for hotel rooms, housing support, and childcare, as needed. We also offered expanded benefits, such as unpaid personal leave for childcare and school closures.

Pop-up grocery stores were opened in our gift shops and cafeterias so that employees could conveniently purchase essentials without the need to shop after their shifts.

Effective communications both internally and externally were an integral part of our COVID-19 program. A COVID-19 communication page featuring new and updated information was added to our employee intranet; while a newsletter, email, posters, flyers, and other communication channels were used to ensure all staff received new and updated information in a timely manner. The public received updates on COVID-19 inpatient numbers via PIH Health’s social media channels, our website and via the mainstream media.

Information Technology

Our Information Solutions (IS) team provided integral technology services to our community by rapidly implementing telemedicine capabilities, which enabled remote patient visits with hospital as well as outpatient clinicians. Social workers and chaplains continue to use telemedicine technology to provide virtual sessions to staff and patients needing emotional and spiritual support.

IS also developed a COVID-19 dashboard viewable on the employee intranet showing daily cases, ventilator capacity, and PPE availability. This system has analytics built in to curate data from across the enterprise to increase staff awareness and contribute to real-time local, state and federal data collection.

To better serve patients, IS provided Apple iPads® so patients in restricted units could connect with loved ones at home. IS also collaborated with HR to develop an online concierge that enabled employees to access COVID-19-related benefits and helped to expand work-from-home capabilities by creating virtual application pools for many functional departments.

Community/PIH Health Foundation

Our commitment to the community during the pandemic was supported by local officials who worked with us to provide local residents with access to COVID-19 testing. PIH Health worked jointly with Los Angeles County Supervisor Hilda L. Solis to create and staff Los Angeles County COVID-19 mobile testing sites at PIH Health Good Samaritan Hospital in downtown Los Angeles and in the city of Bell, and with Supervisor Janice Hahn to offer drive-up testing at PIH Health Whittier Hospital.

Additionally, PIH Heath partnered with local law enforcement and fire officials to ensure transport of potential COVID-19 patients was safe. We also thank our first responders for honoring our “Health Heroes” at each of our hospital sites with physically distant drive-thru parades.

Thank You to Our Community

The efforts of our physicians, staff and volunteers were supported by the overwhelming generosity of our community. For that, we say “Thank You!” PIH Health is deeply appreciative for the $1.3 million raised in support of our physicians and staff in the face of the pandemic. This funding has gone toward securing critical medical supplies to keep our professionals safe, and to providing resources, such as child care and personal protective equipment, so they can continue providing excellent care to our patients.

We also received generous donations of medical-grade masks, gloves, hand sanitizers, sanitizing wipes, isolation gowns, and numerous other equipment and supplies. Residents and organizations crafted homemade masks and laundry bags for soiled scrubs, and our neighbors shared words of encouragement and prayers in the form of cards, letters, and even sidewalk chalk art. Local restaurants and businesses donated food or delivered meals for our hospital workers to help fuel them during their shifts.

The support we received from the community during the COVID-19 pandemic has been overwhelming. We are so appreciative of all of the donations over the past several months. Thank you! Our full list of generous supporters is available at PIHHealth.org/ThankYou.

Business Recovery and Response

When news of the pandemic first broke, we had to rise to the challenge and find a new way to manage business operations. To do so, we swiftly revised our business models so that we could continue to provide care in a time of uncertainty.

In March 2020, many elective surgeries and medical office visits were put on hold. This significantly reduced PIH Health’s volume. To match the lower in person demand, we established a COVID-19 hotline, staffed by nurse practitioners, and reallocated staff to assist with other tasks such as pre-visit screenings.

To reassure PIH Health’s patients that we were still operating and that their care should not be delayed, we communicated all the measures we were taking to keep patients safe. We continued outreach to our community via marketing channels including social media and one-on-one phone calls to inform patients that we remained open to care for their health needs. In fact, we placed approximately 100,000 calls to community members.

The implications of the pandemic on PIH Health were substantial, but by September 2020 patient visit volume was back on track and in some areas volume was even higher than before the pandemic. The telemedicine strategy that was implemented has yielded nearly 60,000 visits since March.

As we continue to function with COVID-19 as part of our daily routine, our highest priority remains patient, physician, staff, and volunteer safety while providing the quality care the community counts on and trusts.

New Leaders

Kevin Brown RN/BSN

Vice President Cardiology

Kevin Brown RN/BSN joined PIH Health as Vice President of Cardiology on May 18, 2020. In this role, Kevin has system-wide responsibility and accountability for operations within the departments of Cardiology. He oversees planning and operations of Cardiac Cath Lab, Electrophysiology Lab, and Non-Invasive Cardiology departments.

Noel Coppinger

Vice President Revenue Cycle

Noel Coppinger joined PIH Health as Vice President of Revenue Cycle & Managed Care Contracting on October 14, 2019. In this position, Noel is responsible for the entire revenue cycle for the enterprise, overseeing payment analysis, inpatient and outpatient registration, financial counseling, billing, collection, and follow-up activities. He is also heavily involved in managed care and Medi-Cal contract review and analysis, and leads the development and implementation of revenue cycle strategies to maximize profitability.

Jaime Diaz MD

PHGSH Chief Medical Officer and Site Co-Administrator

Jaime Diaz MD was appointed Chief Medical Officer (CMO) and Site Co-Administrator at PIH Health Good Samaritan Hospital, effective June 7, 2020. Dr. Diaz previously served as CMO at PIH Health Downey Hospital and Medical Director, PIH Health Urgent Care System. Dr. Diaz joined PIH Health in 2017. He is Chief Executive Officer and Founder of Alliance Emergent Care Associates, PMC, which provides physician, nurse practitioner and physician assistant staffing for PIH Health’s urgent care centers.

Ron Eickhoff RCP

Vice President Respiratory

Ron Eickhoff RCP was promoted to Vice President of Respiratory Services on April 26, 2020. In this role he oversees all respiratory operations for all three PIH Health hospitals. In his role he partners with physicians and staff to improve the quality of care using evidence based practice; strengthen the financial performance of the department; and improve patient, physician and employee satisfaction. Ron was employed by PIH Health from 1985-2000, and re-joined the organization in 2017.

Roland Fargo

Vice President PIH Health Care Solutions

Roland Fargo joined PIH Health on December 10, 2018 as Vice President of Strategic Initiatives and was appointed Vice President of PIH Health Care Solutions on April 26, 2020. In this role, he is responsible for day-to-day operations and expansion of the Restricted Knox Keene License, which allows PIH Health to accept global capitation from health plans. He also works closely with PIH Health Physicians (PHP) leadership to grow the IPA and recruit new physicians to the PHP network.

Mohammad Ghonim PharmD

Vice President Pharmacy

Mohammed (Mo) Ghonim PharmD was promoted to Vice President of Pharmacy on April 26, 2020. He oversees the inpatient and outpatient retail pharmacies for PIH Health Downey Hospital, PIH Health Good Samaritan Hospital and PIH Health Physicians. Mo is responsible for the system wide administrative and operational functions of the Pharmacy department by providing corporate leadership and oversight of the design and operations of the entire medication use process within the organization. He is accountable for the overall quality of services, regulatory compliance and meeting financial goals within PIH Health. Mo works collaboratively with executive enterprise leadership and the medical staff. He joined PIH Health in April 2016.

Stacy Johnson

Vice President Radiology & Imaging

Stacy Johnson was promoted to Vice President Radiology & Imaging on April 26, 2020. In this role she is responsible for effective operations of Radiology services at all three hospitals within the organization. Stacy ensures all radiology cases are performed safely and in accordance with evidence-based practices. Stacy has been with the organization since 1993.

John Joyce MBA

Chief of Ancillary Services

John P. Joyce MBA joined PIH Health as Vice President of Ancillary Services on December 2, 2019. In this position, John oversees operational functions and leadership for all ancillary clinical services at all three PIH Health Hospitals and ambulatory sites. His direct areas of responsibilities include: Pathology/Laboratory Services, Inpatient and Outpatient Imaging Services, Respiratory Therapy, Cardiology, Cardiac Catheterization, Radiation Oncology, Rehabilitation and Wound Healing Services.

Ramona Pratt RN/MSN

PHWH Chief Nursing Officer

Ramona Pratt RN/MSN was appointed Chief Nursing Officer at PIH Health Whittier Hospital on November 18, 2019. In this position, Ramona has authority, responsibility, and accountability for nursing services within the facility, focusing on people, services, quality, growth and finance. Ramona has worked for PIH Health for 40 years, and has served the organization in executive roles since 2007.

Vid Shivaraman MHA

Vice President Managed Care Operations

Vid Shivaraman MHA was promoted to the role of Vice President Managed Care Operations in May 2019. In this role, Vid directs and oversees the daily operations of the Independent Physician Association (IPA) as well as all functions related to provider and health plan contracting, utilization management, Ambulatory Care Management and claims. He participates in the strategic planning process and works closely with executive leadership. Vid establishes and executes initiatives leading to growth, financial performance and provider relations. He joined the organization in 2011.

Mark St. Julien

Vice President Facilities and Construction

Mark St. Julien was promoted to Vice President Facilities and Construction on April 26, 2020. In this role he is accountable for all capital construction projects, plant operations, plant maintenance, and grounds for all PIH Health locations. Mark plans, regulates and monitors utility (water, natural gas and electricity) use throughout the integrated delivery system. He is responsible for developing, coordinating and implementing strategies and policies to reduce utility consumption, providing regular progress reports. He joined PIH Health in October 2003.

Irena Zuanic RN/MSN

PHGSH Chief Nursing Officer and Site Co-Administrator

Irena Zuanic RN/MSN serves as Chief Nursing Officer (CNO) and Site Co-Administrator of PIH Health Good Samaritan Hospital. Irena joined Good Samaritan Hospital, Los Angeles in May 2019, before the hospital became part of PIH Health. PIH Health is pleased to have her on its leadership team.

Community Benefit

Health begins where we live, learn, work, and play.

Community Benefit

This year more than ever, we know that strong connections to our neighbors and local residents are extremely important. We also know that good health begins where we live, learn, work, and play. That is why we focus on understanding the most pressing health needs of our communities and respond with the very best in healthcare by bringing additional care sites and services into local neighborhoods, and working hand-in-hand with our valued community partners.

Our Community Health Needs Assessment serves as the basis for our community health improvement efforts. We partner with many nonprofits across our service area to address our communities’ needs. We are proud that in 2020 during the height of the COVID-19 pandemic, we were able to support the community most heavily in the areas of mental health access, food insecurity, and homelessness. Our investments and support led to the launch of new telemedicine programs for mental health agencies, emergency food pantry support, additional homeless prevention resources and more.

To learn more, PIH Health’s annual Community Benefit Report details many more ways our community benefit investment touches lives, such as financial assistance for those unable to afford medically necessary care, partnerships with the community to address social determinants of health, training for the next generation of healthcare providers, and health education.

One example of community investment is Downey Unified School District’s TLC Family Resource Center (TLC), which serves more than 1,500 Downey Unified School District students and their families annually with unmet health and social service needs. Mental health services have been a growing need in the community, especially among students as they transitioned to distance learning.

To help strengthen TLC’s programs, PIH Health provided a special funding award in the amount of $20,000 to support students and families who are struggling and in need of counseling as part of PIH Health Downey Hospital’s Centennial Anniversary and in recognition of PIH Health’s partnership with TLC since entering the Downey community more than seven years ago.

“The ongoing support we have received from PIH Health is a great example of extraordinary collaboration,” said Luz Perez, TLC coordinator. “At TLC, we make every effort to ensure students have all basic needs, including the emotional support required to reach their maximum potential. Counseling support is a frequent request. I think parents trust TLC because the most sensitive requests, such as mental health services, are made available in a private, respectful and effective manner. TLC relies heavily on community support and we are grateful to PIH Health for embracing us.”

We are proud to support TLC’s continued efforts and are grateful for its contributions to the well-being of so many people. Together, we will strive to better understand how to most effectively support and meet the needs of our community.

Our Community Benefit Investment

PIH Health Foundation

Philanthropic giving

PIH Health Foundation is a 501(c)(3) nonprofit organization with the sole mission of raising funds through philanthropy to benefit PIH Health and its affiliates. In FY 2020, with the acquisition of Good Samaritan Hospital, PIH Health Foundation expanded its fundraising efforts to include Good Samaritan needs. Funds raised by PIH Health Foundation benefit the communities PIH Health serves through quality healthcare and health-based programs and services.

In 2020, $8.9 million was raised in support of PIH Heath’s mission of providing outstanding care for our patients and our community. As our community faced unprecedented times due to COVID-19, PIH Health Foundation coordinated the outpouring of generosity from those who wanted to support their neighbors in the community and our frontline caregivers. This generosity led to much needed items such as personal protective equipment, ventilators, sanitizing supplies, and other equipment. In addition, these gifts helped fund child care, meals, and other support services that enabled our staff to stay on the frontlines. Each donation in the fight against COVID-19 directly impacted our caregivers and the care our patients received.

In spite of a difficult year, funds donated to PIH Health Foundation over the past year also supported several other critical programs including, but not limited to, PIH Health’s James P. Fitzgerald Spiritual Care Services, the Patricia L. Scheifly Breast Health Center, Critical Care Center, and Cancer and Cardiac programs. Donations were also designated to the PIH Health endowments and unrestricted gifts were used where the needs were greatest.

Awards

2020

2020 Great Place to Work-CertifiedTM

2020 Best Hospital and Best Place to Work in Los Angeles Downtown News’ Best of Downtown

2020 NRC Health Consumer Loyalty Award

2020 American Heart Association/American Stroke Association’s Get With The Guidelines® Target: Stroke Honor Roll Elite Plus Gold Plus Quality Achievement Award

2020 American Heart Association/American Stroke Association’s Get With The Guidelines® Target: Type 2 Honor Roll Plus Gold Plus Quality Achievement Award

2020 American Heart Association/American Stroke Association’s Get With The Guidelines® Target: Type 2 Honor Roll Plus Silver Plus Quality Achievement Award

2020 IBM Watson Health 100 Top Hospitals®

2020 PIH Health Physicians AMP Medicare Advantage 4.5-Star Recognition and a Most Improved Provider Organization by Integrated Healthcare Association (IHA)

2019

2019 IBM Watson Health 50 Top Cardiovascular Hospitals

2019 NRC Health Excellence Award

2019 Most Wired® by the College of Healthcare Information Management Executives (CHIME)

2019 Health Resources and Services Administration (HRSA) Bronze Award for partnering with One Legacy

2019 PIH Health Physicians (PHP) “Excellence in Healthcare” award from the Integrated Healthcare Association (IHA)

2019 Outstanding Achievement Award by American College of Surgeons Commission on Cancer®

Accreditations & Designations

  • 2019 Three-Year Accreditation with Commendation to the PIH Health Whittier Hospital Comprehensive Community Cancer Program by the American College of Surgeons Commission on Cancer (CoC)
  • Accreditation by Center for Improvement in Healthcare Quality (CIHQ)*
  • PIH Health Whittier Hospital Designated as Los Angeles County “Disaster Resource Center”*
  • Los Angeles County Emergency Department Approved for Pediatrics (EDAP)*

* Standing accreditations and designations

Organizational Chart

Presidents of Medical Staff

David Berger MD

President of Medical Staff at PIH Health Downey Hospital (term concluded June 30, 2020)

Sushil Ojha MD

President of Medical Staff at PIH Health Downey Hospital (term began effective July 1, 2020)

Allison Hill MD

President of Medical Staff at PIH Health Good Samaritan Hospital

Kiumars Saketkhoo MD

President of Medical Staff at PIH Health Whittier Hospital

Board of Directors

PIH Health 2019 - 2020

PIH Health, Inc.

Alex Alvarez
J. Richard Atwood, Chair
Paula Cowan
Blayne Cutler MD, PhD
Jane Dicus
Edward Dunlap
Peter Greaney MD
Jeffrey Hamar
Patrick Monroe
Paul Treinen
‍Charlotte Weaver RN, PhD
Kenton Woods

PIH Health Whittier Hospital

Alex Alvarez
J. Richard Atwood, Chair
Robert Bohr MD
Paula Cowan
Adrian Crisan MD
Blayne Cutler MD, PhD
Jane Dicus
Edward Dunlap
Peter Greaney MD
Jeffrey Hamar
Patrick Monroe
Kiumars Saketkhoo MD
Paul Treinen
Charlotte Weaver RN, PhD
Kenton Woods

PIH Health Downey Hospital

Alex Alvarez
J. Richard Atwood, Chair
David Berger MD
Paula Cowan
Blayne Cutler MD, PhD
Jane Dicus
Edward Dunlap
Peter Greaney MD
Jeffrey Hamar
Patrick Monroe
Mark Minkes MD
Sushil Ojha MD
Paul Treinen
Charlotte Weaver RN, PhD
Kenton Woods

PIH Health Good Samaritan Hospital

Alex Alvarez
J. Richard Atwood, Chair
Paula Cowan
Blayne Cutler MD, PhD
Jane Dicus
Edward Dunlap
Peter Greaney MD
Jeffrey Hamar
Patrick Monroe
Paul Treinen
Charlotte Weaver RN, PhD
Kenton Woods

PIH Health Foundation

J. Richard Atwood
Annette Atwood
Kathy Luciano
Richard Luciano
‍Beverly Mathis, Chair
Yong Park MD

PIH Health Home Healthcare

Peggy Chulack
James West, Chair

PIH Health Adult Day Healthcare

Peggy Chulack
James West, Chair

PIH Health Care Solutions

Peggy Chulack
Rosalio Lopez MD
Brian Smolskis
James West, Chair

PIH Health Management Corp.

Peggy Chulack
James West, Chair

PIH Health Physicians

Alex Alvarez
J. Richard Atwood, Chair
Paula Cowan
Blayne Cutler MD PhD
Jane Dicus
Edward Dunlap
Jerry Floro MD
Brent Gray MD
Peter Greaney MD
Jeffrey Hamar
Rosalio Lopez MD
Mark Magged MD
Patrick Monroe
Sanatkumar Patel MD
Paul Treinen
Charlotte Weaver RN PhD
Kenton Woods

PIH Health Insurance Company

Alex Alvarez
J. Richard Atwood, Chair
Paula Cowan
Blayne Cutler MD PhD
Jane Dicus
Edward Dunlap
Peter Greaney MD
Jeffrey Hamar
Davis Lee MD
Michael Maehara MD
Mark Magged MD
Keith Miyamoto MD
Patrick Monroe
Angelyn Moultrie-Lizana MD
Daniel Saket MD
Paul Treinen
Charlotte Weaver RN PhD
Kenton Woods

PIH Health RE

Peggy Chulack
Rosalio Lopez MD
James West, Chair

Healthmed Services, Inc.

Peggy Chulack
Brian Smolskis
James West, Chair

PIH Health Community Pharmacy, LLC.

Peggy Chulack
James West, Chair

PIH Health Properties

Peggy Chulack
James West, Chair

Downey Regional Medical Center, Inc.

Peggy Chulack
James West, Chair

In Memoriam

It is with deep sadness and a sense of loss that we honor two important members of our community who passed away during the last year.

Mr. Don Alvarado

Former PIH Health Board of Directors Chair and community advocate Don Alvarado passed away on September 5, 2020. He was elected by his fellow Board members to serve as Board Chair in 2011-2012 and again in 2012-2013. Mr. Alvarado played a key role in the success of PIH Health, which grew during this time from a $500 million single-hospital enterprise to a $1 billion nonprofit integrated delivery system with two hospitals, a multispecialty physician’s group and ancillary services. He collaborated with Board members on labor and employment law issues and served on the Executive Compensation Committee.

Professionally, Mr. Alvarado served as Senior Vice President, General Counsel and Corporate Secretary of Smart & Final Inc. and its related entities. As the chief legal officer, he was responsible for the company’s legal matters, government relations and litigation. Mr. Alvarado also served on various professional, business and bar associations. 

Mr. Alvarado previously served on the PIH Health Foundation Board, the development arm of the hospital. He was also a member of the Board of Directors of the Boys and Girls Club of Whittier, where he chaired the "Youth of the Year" event for three years. He coached teen members of the Boys and Girls Club nominated for "Youth of the Year" in preparation for public speaking and served on the board's selection committee for CEO. Mr. Alvarado also served as a Regent on the Board of Regents of Loyola Marymount University. His other civic involvement included serving on the Board of Directors for the California Grocers Association, the Los Angeles County Bar Executive Committee, and the Los Angeles County and Whittier Bar Associations.

Mr. Alvarado earned a bachelor’s degree in Political Science from Loyola Marymount University and a juris doctorate degree from the University of Southern California. Known for his outgoing personality, his generous principles and as a long-time supporter of the Whittier community, he is survived by his wife Michele and three children. 

Mr. John “Mac” McFarland

Long-time supporter of PIH Health and Whittier community advocate John “Mac” McFarland passed away October 1, 2019.

Mr. McFarland served on the PIH Health Board from 1997 to 2010, and served as Board Chair from 2007-2009. While on the Board, he served on numerous committees, including Chair of the Finance Committee from 2004-2005, and member of the Governance Committee, Board Quality Committee and Executive Compensation Committee. Following his term on the PIH Health Board, Mr. McFarland served on the PIH Health Physicians (PHP) Board from 2010-2015, serving as Chair in 2014-2015. In addition, he served as a member on the PIH Health Insurance Company Subscribers’ Advisory Committee (Board) from 2010-2015.

During his term on the Board of Directors, Mr. McFarland helped grow the organization from a standalone hospital to the integrated organization that we are today. As Chair of the Board in 2009, Mr. McFarland helped PIH Health usher in its 50th anniversary celebration. He also served on the Board in 2009, when the PIH Health Whittier Hospital Emergency Department expanded from 43 beds to 61 beds. This expansion allowed us to reduce wait times for those needing emergency services and added a separate pediatric area that enabled the staff to treat young patients in a child-friendly environment isolated from major trauma patients.

In addition to praising the care he received at PIH Health, Mr. McFarland and his wife Carolyn were also supporters of PIH Health Foundation, and we thank them for their gracious contributions.

Mr. McFarland was very family-oriented, enjoyed playing tennis and was an avid baseball fan. As a lifelong Whittier resident, he loved his community and was actively involved. He is especially remembered as a 40-year member of the Whittier Host Lions Club. Mr. McFarland’s fellow Lions have shared that his best memories of the club were of the camaraderie, close friendships and community service. In fact, he and the fellow Lions donated funds for the former Pediatric Unit at the Whittier campus. The funds created a space called the Lions Den, where pediatric patients could play while they healed.

In his professional life, Mr. McFarland was the President and Chief Executive Officer of McFarland Energy, Inc., which was located in Santa Fe Springs. Following its sale, he provided consulting services and served on various boards of directors focused on the energy industry. He graduated from the University of California at Berkeley, was a Certified Public Accountant, and served in the United States Army from 1969-1971.

Mr. McFarland’s impact on the Whittier community is immeasurable and will certainly live on. His warmth, leadership and generosity will be greatly missed. He is survived by his wife of 42 years, Carolyn, three adult children and four grandchildren.

Financials

Donors

Calendar Year 2020

Thank you to those who have made a financial contribution to support the work of PIH Health this year. Recognized below are individuals who made a donation in 2020. Your generosity makes a difference in the lives of those we serve.

$250,000+

The Atwood Family
Bank of the West
Estate of Janice Ogden Carpenter
Richard C. Onofrio MD
QueensCare
I.N. and Susanna H. Van Nuys Foundation

$100,000+

California Community Foundation
County of Los Angeles Department of Health Services
Edwards Lifesciences LLC
Mr. and Mrs. James H. Gipson
UniHealth Foundation

$50,000+

Betsy Frost
Mark A. Kadzielski Esq.
Estate of Sheryl G. Parker

$25,000+

Allscripts
Brave Beginnings
Gwladys and John Zurlo Charitable Foundation
Intercommunity Dialysis Services
Jerome Foundation
Lambert Radiology Medical Group
    Dr. Sabeen Dhand
    Dr. Rodger Hughes
    Dr. Robert Kleinman
    Dr. Nanette Kovash
    Dr. Shao-Pow Lin
    Dr. Yong Park
    Dr. Joseph Park
    Dr. Amish Patel
    Dr. Jadish Patel
    Dr. Daniel Saket
    Dr. Brian Yue

Kathy and Richard Luciano
Mr. and Mrs. Samuel A. Mathis
Gift in Memory of Mr. Richard H. O'Hara
PIH Health Medical Staff

$10,000+

Anonymous
Mr. David Adams
Mr. and Mrs. James P. Allen
Auxiliary of Good Samaritan Hospital
Estate of Samuel and Norma Ayres
Mr. and Mrs. Jack L. Blumenthal
California Academy of Family Physicians
Peggy Chulack*
Dr. and Mrs. James Femino
Mrs. Joyce Fitzgerald
Frank R. Seaver Trust
Mr. and Mrs. Stephen E. Griffith
Mr. and Mrs. Jeff Hamar
Nathan E. Hashimoto MD+
Mrs. Ruth Hillecke
Intercommunity Emergency Medical Group
    Dr. Kevin E. Andruss
    Dr. Steven Chin
    Dr. Adrian Crisan
    Dr. Marco A. Diaz
    Dr. Parham Farahat
    Dr. Hoori Hovanessian
    Dr. Edward J. Jarema
    Dr. Michael Lee
    Dr. Michael Y. Liu
    Dr. Michael L. Martin
    Dr. Alisa Sato
    Dr. G. Donald Shook
    Dr. Michael L. Sporty
    Dr. Shirley Tung
    Dr. Richard M. Zoraster

Stephen K. Kwan MD+
Dr. Davis Lee+ and Dr. Janet Yang
Los Angeles County Metropolitan Transportation Authority
Lucile Horton Howe & Mitchell B. Howe Foundation
Mr. and Mrs. William T. Macnider
Mrs. Carolyn McFarland
Medical Staff of Good Samaritan Hospital
MediWaste Disposal
Dr. Aidan P. O'Brien+
Dr. and Mrs. Yong H. Park+
Payden & Rygel
PIH Health Physicians Medical Group
Ms. Judy B. Pugach*
R.C. Baker Foundation
Dr. and Mrs. Rangasamy Ramanathan+
Ms. Lurene R. Ross
Mr. Thomas Safran
    Thomas Safran & Associates
Dr. and Mrs. Frank M. Sanchez
Mr. Jack Scheifly
Mr. and Mrs. John T. Sprague
Dr. and Mrs. Eduardo A. Tovar+
US Bank
Mr. and Mrs. James R. West*
The White Family
White Emerson Mortuary
Whittier Pathology Medical Group, Inc.

$5,000+

Anonymous*
Dr. Sushma Adarkar+ and Mr. Ashwin Adarkar
Mr. James M. Andreoli
Mr. and Mrs. Robert S. Andrews
Anthem Blue Cross
Mr. and Mrs. Howard Applebaum
    The Howard and Nikki Applebaum Foundation
Atkinson, Andelson, Loya, Ruud & Romo
Bank of America
Bewley, Lassleben & Miller, LLP
Mrs. Eileen M. Bigelow
Mrs. Paul S. Bilgore
Brookfield Residential
Mrs. Peter D. Bundy
Anita and Jack Chou
Dr. and Mrs. John M. Dick
E-Request LLC
Financial Partners Credit Union
Grace Helen Spearman Foundation
Ms. Joan B. Lee
Debra* and Roy Legan
Dr. and Mrs. David A. Lewis+
Matt and Melanie Lyons
Dr. and Mrs. Roberto Madrid+
Mr. and Mrs. Chico Manning*

Dr. and Mrs. John D. McCarthy+
Mr. Michael A. Meyer*
Janet and Patrick Moore
Mrs. Wendy Munger and Mr. Leonard L. Gumport
Mr. and Mrs. Robert F. Peck
Dr. and Mrs. Gregory E. Polito
Professional Diversified Flooring
R. J. Construction & Electric, Inc.
Richard C. Seaver Trust
Rose Hills Memorial Park and Mortuaries
Santa Fe Springs Firefighters, Local 3507
Ms. Karen R. Seulke*
Sg2
Mr. Vid Shivaraman*
The Smolskis Family*
Mr. Michael Starratt
Stephenson, Acquisto & Colman
Stone Ridge
SWA Architects
Whittier Hearing Center Inc.
Whittier Pulmonary & Critical Care Medical Group, Inc.
Mrs. Marjorie Williams
Willis Towers Watson
Mr. and Mrs. Andrew Zwers*

$2,500+

Allergan
Mr. and Mrs. Leighton Anderson
The Dann V. Angeloff Family
Anthem, Inc.
Athens Administrators
Kathleen and Carl Spencer
Georgene B. Beckner
Rev. Michael Bell*
Mr. Bill Bornhorst and Mrs. Margit H. Polyak
Daryl and Sherry Braun
Mr. and Mrs. Rodney Bremer*
Ms. Bonnie Cairns
Mr. and Mrs. Richard A. Casford
Jing B. Cheung*
Mr. Kuo Chiao
Ms. Ann Chung*
Ms. Paula Cowan
Mr. and Mrs. Harry C. Crowell
Mr. Lionel Desouza
Mr. and Mrs. Lawrence A. Dicus
Mr. and Mrs. Edward Dunlap
East Whittier Middle School Instrumental Music Program
Mr. Roland Fargo*
Dr. and Mrs. Ronald A. Fischman+
Ms. Karen D. Fish*
Frank P. Winne Trust
Mr. Michael Graley
    Graley Marketing
Mr. and Mrs. Peter Greaney

Mr. and Mrs. Paul Helfrey
Dr. Jung Ho+
Mrs. Janis Isenberger
Mrs. Patricia Kasababian
Mrs. Jeanne F. Kato
Dr. Sandeep Khanna+
Dr. Rosalio J. Lopez+
Mr. and Mrs. Michael Marin
Mrs. Sally W. Marsh
Mr. and Mrs. Patrick Monroe
Oltmans Construction Co.
Optos, Inc.
Ms. Conya Pembroke
Pfizer, Inc
Pioneer Health Associates
Mr. and Mrs. Tim Place*
Progressive Management Systems
Quest Diagnostics
Regeneron Pharmaceuticals, Inc.
Mr. and Mrs. Norman Sauco*
Dr. and Mrs. B. A. Shaw+
Mr. and Mrs. Hatem S. Sinnukrot
Jamie A. Solorzano*
Reanna J. and Mendell L. Thompson
Ms. Griselda Torres*
Mr. and Mrs. Richard D. Trogman
Mr. and Mrs. Antair F. Yang
Ms. Kathy Yoshimura*
Zotec Partners

$1,000+

Anonymous
Mrs. Jeanette Abundis and Dr. Stephen Docherty*
Dr. and Mrs. Daniel Akhavan+
Ms. Iraida A. Alegria*
Ligda E. Alegria*
Mr. and Mrs. Alex Alvarez
American Heart Association
Amigos de los Ninos
Mr. Michael C. Apodaca*
Dr. Paul Appelbaum
Mr. and Mrs. Henry T. Arakaki
Mr. and Mrs. Guilford C. Babcock
Robert and Virginia Ball
Barlow Respiratory Hospital
Mr. and Mrs. Scott Barnes*
Rev. Dr. Jeff D. Bassette and Dr. Shannon Moore
Reverends Kraig* and Erin Beardemphl
Dr. and Mrs. Brian A. Beck
Dr. and Mrs. Stephen Bezahler
Dr. Kimberly Bickell+ and Mr. Matthew Bickell
Bio Options
Ms. Leslie Blackner
Mr. and Mrs. Leonard Bobier
Ms. Marsha Braunstein*
Mr. and Mrs. Richard E. Brinnon*
Brittingham Family Foundation
Natalie Bumanglag and Family*
Dr. and Mrs. K. Leo Buxbaum
Mr. and Mrs. Wayne W. Campfield
Mrs. Cynthia G. Carrillo
Mrs. Norma Casford
Mr. and Mrs. Raul M. Castillo*
Ms. Maria Chacon*
Mr. George Chao
Martina and Robert Chavira*
Mr. Hearng Choy*
Ms. Sherry L. Cline Martin*
Mr. Christopher W. Cohick
Ms. Sandra Cohick
Dwight and Rewa Cooper*
Mr. and Mrs. Robert E. Cooper
Ms. Lillian J. Cordova
Credit Union of Southern California
Ms. Lourdes Cruz*
Mr. and Mrs. Edward Cutcher
Drs. Blayne Cutler and Thomas Spieker
Dr. and Mrs. Riad Y. Darwish+
Mrs. Maria L. Davila*
Mr. Randal DeMore
Dr. Joan D. Dengrove and Dr. Neal Shindel+
Mrs. N. Spencer Dennis
Mr. and Mrs. Richard J. Dickinson
Dave Dieu*
Digital Health Strategies
Rosalina Dinglasan*
Ms. Terri Dixon*
DMS Building LLC
Dr. and Mrs. Mark D. Dubin+
Ms. Jacqueline T. DuMontier
Mr. Paul DuMontier
Mr. and Mrs. George H. Engelage IV
Enterprise RX-McKesson
Dr. and Mrs. Philip J. Fagan+
Mr. Joseph Fasone and Mrs. Jeanette Zavala-Fasone
Mr. and Mrs. Edward Ferguson
Mr. William Seals and Mrs. Amy Fitzgerald*
Foley & Lardner
Mrs. Sylvia L. Foltz
Robert and Shirley Foster
Mr. and Mrs. Dennis G. Gahuman*
Dr. Gautam Ganguly+
Dr. Mohammed Ghonim*
Margaret and John Given
Ms. Constance B. Glaze
Ms. Kathy Goin
Mr. and Mrs. Arnold Gonzales
Michael and Maudi Greene
Estate of Wilbur C. Grosse
Mr. Robert Grottke
Mr. and Mrs. Robert Grove
Mr. and Mrs. Ronald Gunther
Mr. William Haag*
Estate of Betty L. Hall
Mrs. Dot Hamblin
Dr. and Mrs. E. R. Harris+
Ms. Kathleen Hatfield
Healthcare Revenue Management Group
Mr. and Mrs. Randolph Heartfield
Dr. Wesley Heartfield+
Leslie A. Helton*
HMRG (a service division of CMRE Financial Services, Inc.
Mr. John Hole Jr.
Dr. and Mrs. Nathan Honda+
Hopeful Horizons Outreach
Hotchkis and Wiley Capital Management
Mr. and Mrs. Bradley N. Howard
Mr.  Michael D. Ikeda
Mrs. Connie Irwin
Mr. and Mrs. Seiichi Ishikawa*
IV League
Mr. and Mrs. Frank W. Jameson
Mr. and Mrs. Robert T. Jansen
Mr. Don L. Jenkins
Dr. Maureen C. Jensen+
Mr. and Mrs. Lamar S. Jervik*
Ms. Stacy E. Johnson*
Ms. Janice Joyce*
Mr. John Joyce*
Rainbow Jung*
Junior Amateur Golf Scholars
Hun K. Kang MD+
Rev. Stephanie Kang*
Mr. and Mrs. Richard Kikuchi
Mr. John Killen
Dr. and Mrs. Arthur C. Klein+
Mr. and Mrs. David Klinger
KLM Foundation
Betty Koo
KPFF Consulting Engineers
Mr. Robert H. Krupin

Ms. Hisako Kubota
Ms. Sadako Kubota
JoAnna Kuehl NP*
Mr. Scott Larimer
Ms. Jean Y. Lee*
Mr. Robin C. Lee*
Leeba Lessin
Ms. Carrie Levinson*
Dr. Oariona Lowe and Dr. Evangelos Rossopoulos
Mr. Lu Yin Lu
Debbie Lugibihl*
Mrs. Janice R. Lynch
Majestic Realty Foundation
Dr. and Mrs. Talal M. Malhis+
Ms. Dawn Maliff*
Ms. Cheryl Ann A. Malm*
Mr. and Mrs. Daryl Martin*
Dr. Dorsa Maryska+
Mr. Alejandrino C. Mayol Jr.*
Mr. Rick McGill
Mr. and Mrs. Brent Melton*
Ms. Dora O. Mensah*
Jason and Brooke Miller
Ms. Flor M. Molina*
Dr. and Mrs. Pramod Multani+
Mr. Fernando Muniz
Mr. and Mrs. Daniel Munoz*
Mr. and Mrs. Steve Necke*
Mr. Mark Nelson
Mrs. Sylvia Neuman
Mr. and Mrs. Jeffrey K. Nickell
Mr. and Mrs. Greg Nordbak
Ms. Kathleen O'Hara*
Ms. Myrna S. Oliver
Ms. Hope Orozco
Ms. Suzette Otlewis*
Pacific Parts and Controls, Inc.
    Mr. and Mrs. Frank Renek
Dr. Joseph J. Park+
Mr. and Mrs. Anup D. Patel*
Bharti Patel
Mr. Daniel Patino*
Mr. and Mrs. Michael Pazzulla
Dennis and Felina Pearson
Ernesto and Kathleen Penuelas*
Ms. Pauline M. Perez*
Mr. Meredith H. Perkins
Mr. Semeon Persaud*
Dr. and Mrs. Gary Pirnat+
Mr. and Mrs. Carl Pobanz
Mr. and Mrs. William E. Pratt*
Mr. Daniel E. Proctor
Ms. Jenny Quigley*
Mrs. Ceonne Houston-Raasikh*
Dr. and Mrs. Norman Rapp
Ms. Rosa Y. Raza*
Ms. Jill Ries
Ms. Katrina M. Rodriguez*
Mr. Brendan Rowe*
Dr. Waldemar Sadowinski+
Mrs. Janet R. Sahagian
Ms. Evangelina U. Salamat*
Ms. Loretta M. Salas*
Mr. and Mrs. Gerald and Tuyet Salzman
Dr. and Mrs. Marc A. Samson+
Mr. Greg Sanden
Mr. Raj and Dr. Smeeta Sardesai+
Dr. Dennis J. Sargent and Dr. Kathy Forte+
Dr. and Mrs. Mark Schneider+
Mrs. Ruth B. Shannon
Mr. Gregory M. Sharp
Dr. Yasmeen Shaw+
Ms. Jeanette Shea*
Ms. Florentine B. Shirley*
Dr. and Mrs. Phillip C. Shiu
Dr. and Mrs. Alvin C. Shon+
Sky Rose Chapel Foundation
Mr. and Mrs. Brian Slaughter*
Mr. and Mrs. Lowell W. Smith
Mr. Stephen L. Smith
Soroptimist International of Whittier
Southern California Edison
Mr. Paul L. Springer
Mr. and Mrs. Mark St. Julien*
Dr. and Mrs. George B. Stoneman
Mr. and Mrs. Walter J. Stupin
Mr. and Mrs. Krikor D. Sulahian
Mavis C. Swann
Mrs. Marjorie Swanson
Mrs. Aurora R. Taylor
The Kidney Specialists
    Dr. Dorsa Maryska
    Dr. Brian Zwecker
The Melanson Family Foundation
The Protestant Episcopal Church Diocese of Los Angeles
Dr. and Mrs. Michael D. Thomas
Mr. and Mrs. Paul A. Treinen
Mr. and Mrs. Roy Tyra
Mr. Thomas Umemoto
Dr. and Mrs. Manuel Urteaga
USMC Veterans
Monique and Gustavo Velasco*
Ms. Felicia Viselli
Dr. Lily Wang+
Mr. and Mrs. Lincoln Watase
Dr. Charlotte Weaver
Ms. Jennifer Westin
Mr. and Mrs. Michael Weyant*
Whittier Elementary Teacher Assoc.
Whittier Internal Medicine & Nephrology Medical Group
Whittier Kidney Dialysis Center, Inc.
Whittier Presbyterian Church
Whittier Trust Company
Mr. and Mrs. Robert R. Wilkerson
Mrs. Alyce Williamson
Mr. and Mrs. D.E. "Bill" and Jan Wood
Kenton and Florence Woods
Dr. Shang Wu+
Ms. Amy Yu
Dr. Brian W. Yue+ and Mrs. Andrea Yue

$500+

Anonymous*
Mr. Manuel Abadines*
Ms. Rhodora I. Adonay*
Ms. Victoria Alexanian
Don and Michele Alvarado
Ms. Yolanda Alvidrez*
Ms. Parvaneh Arasteh*
Mr. James E. Atwood
Ms. Audrey L. Bahr
Dohree Batongbacal*
Mr. and Mrs. George C. Beaty
Ms. Anahita Behmardian
Mrs. Edward A. Behnke
Ms. Catherine M. Bennett
Mr. Kenneth B. Bennett
Dr. Shalini Bhargava+ and Mr. Avinash Bhargava
Mr. Martin C. Bischoff
Ms. Janet Borba
Rosemary Boston*
Ms. Irene Byrner*
Ms. Elizabeth Castillo*
Mr. Mei Chain
Ms. Arielle Chang
Daniel Chang*
Mr. Wayne Chapman*
Mr. Stephen Cheung
Mr. Chia-Hao Chiao
Mr. Thiew Chin
Vivian Clark
Mr. Matthew L. Cloutman*
Ms. Joanna Cory
Ms. Melina Covarrubias*
Mr. and Mrs. Cliff Croxall
Joanna M. Davies MD+
Ms. Jody Donnelly
Ms. Gwendolyn Douglas
Mr. and Mrs. Kevin P. Duthoy
Encore Maintenance Service, Inc.
Ken Eto*
Mr. Jeremiah Flores*
Ms. Michelle Flores*
Ms. Bonnie Freitag
Mr. and Mrs. John Frohnapfel
Ms. Judy Fukuman
Ms. Judy Fung
Mr. Joseph Garcia*
Ms. Ramona A. Garcia
Ms. Nancy Ghadimi*
Monique Gonzalez*
Ms. Karen L. Gordon
Mr. Mike Green
Ms. Magda Griego*
Mr. and Mrs. Daniel S. Gurney
Judelyn Gutierrez RN*
Ms. Patricia Gutierrez
Rosario Gutierrez*
Mr. Scott Hagerman*
Dr. and Mrs. James C. S. Hahn+
Mr. and Mrs. David C. Hasbrouck
Mr. and Mrs. James J. Hawk
Dr. Jason Ho+
Ms. Elizabeth Huerta*
Mr. Ted Hwang
Mike Illa, Jr.*
Juliann Inouye*
Interpret, LLC
Dr. and Mrs. Paul F. Jacobsen+
Mr. and Mrs. Michael L. Jenks
Byoung Oh Jung*
Tai Y. Kang*
Korean American Nurses Association of Southern California
Dr. and Dr. James Kuo+
Dr. William S. Kurohara and Dr. Helen Chen+
Mr. James N. Lajoe

Mr. and Mrs. Andrew B. Leeka
Ms. Laura Lenhardt*
Mr. and Mrs. Kenneth Liu
Mr. Christopher Loertscher
Luis G. Lopez*
Mrs. Rebecca Lopez*
Allan and Corina Lipstein*
Ms. Agnes Louie*
Mr. and Mrs. Barry Lundy
Mr. Fred P. Luvisi, Jr.
Benjamin Ly*
Mr. Elijah Macaraeg*
Dr. and Mrs. Mark G. Magged+
Dr. and Mrs. Robert K. Maloney
Mr. and Mrs. Jesus Marquez
Mr. and Mrs. Luis H. Marroquin
Ms. Maria E. McNulty*
Mr. Ricardo Medina*
Ira Meiselman*
Dr. and Mrs. Rafael G. Mendez
Mr. and Mrs. Thomas E. Miller
Ms. Brenda Montenegro*
Mr. and Mrs. James P. Moore
Karen Nagaishi*
Mr. Robert J. Nagle
Ms. Hilary H. Nelson*
Mr. and Mrs. Gary N. Nesbit
Ms. Lam Nguyen*
Marida Nhim*
Mr. Divine Njimbong*
Nuance Communications
Analyn C. Oderon*
Ms. Jane Vruwink Palmer
Maria C. Perez*
Dr. Harold Reaves
Ms. Vivian Rice
Mrs. Vanessa Robinson-Kim and Mr. Bryan Kim
Ms. Yolanda Rodriguez
Ms. Donna Roginski
Ms. Catherine Ronda*
Mr. and Mrs. Patrick J. Rutigliano*
Ms. Carol Salas*
Mr. Robert C. Schroeder*
Ms. Jill Sciulli*
Mr. Mark Scott
Ms. Sheila R. Scott
Mr. E. Lake Setzler
Ms. Clarinda N. Sevilla*
Diane Sheley*
Mr. Scott D. Sheridan
Ms. Sofya Shipilova*
Mrs. Gloria Shoden
Mr. and Mrs. William W. Shubin
Ms. Sally Sjoberg
Mr. Henry Sohn
Anthony Stewart*
Mr. and Mrs. Lance T. Sylvester*
Claudia J. Takimoto*
Ms. Sanna Tam*
Mr. and Mrs. Wolf H. Tewes
The Karev Foundation
Kathy and Brian Thorne
Floredix Tingson*
Training and Research Support Centre
Mr. Reginald Tuando*
Ms. Candy Ustayan*
Mr. and Mrs. Larry Villalba*
Ms. Simone Vu
Ms. Jennifer Willis*
Ms. Winnie Wu
Ms. Maria Zamudio*
Janice Zemlicka*
Mrs. Irena Zuanic*

* PIH Health Employee
+ Physician